To maintain customer satisfaction at its highest level and maximise local users’ employment of its devices, Konica Minolta Office Solution’s Technical Services division prides itself on constantly striving to improve and enhance its service offering to the end user/ customer base.
The division specialises in skills that encompass all functions of multifunctional devices (MFDs), faxes, printers, office automation and production printing devices.
All customer engineers/ technicians participate in an e-learning programme which is managed by Konica Minolta Japan and recognised world wide. Currently all of Konica Minolta Office Solution’s customer engineers/ technicians have passed the Associate and Professional level training, with the goal of attaining Expert and Master level in the future. The company already has a recipient of the Konica Minolta Colour Master Diploma within its ranks, of which there are only six worldwide.
The Technical Services division launched its Centre for Technical Excellence in April 2009, which serves as a training centre and houses the company’s specialised repair workshop. The centre boasts three modern and well-quipped training rooms as well as a demonstration area, where machines are displayed to customers. Trainers at the Centre for Technical Excellence have been instructed and approved by Konica Minolta Japan for retraining.
For more information, please refer to the Contact Us tab and get in touch with the Konica Minolta Office Solution head office.